[RE-wrenches] Sol-Ark Support

Wed Jun 5 11:16:07 PDT 2024

Optics was down again last weekend and I read this comment below from 
the Outback forum.

> Day 11….without communication with our Sol Ark 15k inverter….Thanks 
> Sol-Ark Solar

  	* Quote [4]

Post [5]  Mon Jun 03, 2024 4:07 pm

Who would have known? A conspiracy theorist that is right??? So it is no 
longer a conspiracy?  😉😎

Dave Angelini Offgrid Solar
"we go where powerlines don't"
    [2]https://offgridsolar1.com/ [3]  [2]
e-mail  offgridsolar at sti.net
text 209 813 0060

On 2024-06-05 11:13 am, Lloyd Hoffstatter via RE-wrenches wrote:

> Hi Howie,
> 
> Text from FB user Scott Shadle Sol-Ark owners  Information network:
> 
> Migration update (edit at 10 am central...my plant is now populating 
> the new solark app. So...hang in there)
> 
> Just had a very nice call with Sol Ark tech support.  He suggested that 
> perhaps my Facebook update would help reduce the huge number of calls 
> they are getting.   I took notes.  I don't work for Sol Ark.  I have no 
> idea if any of the following is factual other than it is what the tech 
> support person relayed to me.
> 
> 1.  The migration has been challenging.  They are using a 3rd party 
> entity to do the work.  The did a first test of 100 sites. A second 
> test of 4,000 sites.  At that point they did not have any material 
> problems and attempted a full roll out of the remaining sites.  They 
> had a lot (no definition of "a lot") of sites that had problems.  So, 
> it is accurate that many of you are seeing the migration but a 
> significant number of others (like me) are not getting information on 
> either the old pv pro or the new mysolark.
> 
> 2.  Why?  He said they believe it has to do with the wifi dongle.  I 
> didn't try to get more specific.  Just said that the wifi dongle is not 
> pointing at either site, so...like my situation...you are not able to 
> see any information inside any of the apps...old or new.  Nor can you 
> access your 15k to do any remote changes.  If you want to make changes 
> you will have to go to the device.
> 
> 3.  Fix and timing?  Unknown.  He asked that I be patient and give it a 
> week, but hoped it would be resolved sooner.
> 
> 4.  Is there any steps I the customer can take to make this better.  
> No.  It is all on their side.
> 
> 5. Data migration.  He suggested that the data migration is still an 
> open topic.  I expressed to him that in my emails with the PV Pro tech 
> support they only allow for you to download one day at a 
> time.....or....use their reporting screens to get summarized 
> information in graphical format (not the actual data).  He said the 
> whole data migration topic is still being worked on by Sol Ark and they 
> are reaching out to their installers and of course end user customers 
> to try and layer in more and more functionality on the data reporting / 
> data harvesting side of things.  The suggestion...without any 
> specifics...was that the new site will have much more functionality 
> soon....and...they can continue to improve it over time.  They did not 
> have that ability with PV Pro.
> 
> 6. Mobile app.  For those not aware, there is a new app (I'm on android 
> and it was easy to download and put in my plant) mysolark.
> 
> He asked that we be patient.  Said tech support is getting swamped with 
> calls and that they (tech support) can't really do anything to help 
> until the 3rd party company fixes the migration issue(s).
> 
> Nice guy.  Reasonable responses.
> 
> Hopefully this will help some of you who are puzzled by fellow Facebook 
> users on this board that are having no issues.
> I'm going to give it a week.
> 
> Best regards
> -------------------------
> 
> From: Lloyd Hoffstatter <lloyd at sunstruckconsulting.com>
> Sent: Wednesday, June 5, 2024 2:07:43 PM
> To: RE-wrenches <re-wrenches at lists.re-wrenches.org>
> Cc: Howie Michaelson <Howie.Michaelson at gmail.com>
> Subject: Re: [RE-wrenches] Sol-Ark Support
> 
> They are swamped with calls while they work to transition, and 
> partially depends on a third party per user comments on Sol-ark users 
> FB group after talking to tech support.
> Best regards,
> Lloyd
> 
> Get Outlook for iOS [1]
> -------------------------
> 
> From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> on behalf 
> of Howie Michaelson via RE-wrenches <re-wrenches at lists.re-wrenches.org>
> Sent: Wednesday, June 5, 2024 1:41:07 PM
> To: RE-wrenches <re-wrenches at lists.re-wrenches.org>
> Cc: Howie Michaelson <Howie.Michaelson at gmail.com>
> Subject: [RE-wrenches] Sol-Ark Support
> 
> Is anyone else having trouble getting through to Sol-Ark support?
> 
> Howie Michaelson
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Links:
------
[1] https://aka.ms/o0ukef
[2] http://members.sti.net/offgridsolar/
[3] https://offgridsolar1.com/
[4] 
https://forum.solar-electric.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fforum.outbackpower.com%2Fposting.php%3Fmode%3Dquote%26p%3D106920
[5] 
https://forum.solar-electric.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fforum.outbackpower.com%2Fviewtopic.php%3Fp%3D106920%23p106920
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