[RE-wrenches] I know you've all said, "I told you so..." SolarEdge...

[scot.arey at solarcentex.com]

SolarEdge.I keep saying they fixed their reliability issues, but the latest
storms in Central Texas leave me again with frustration. Some systems
worked, others did not. Worst was ones that were surge-sensitive as grid
utility power was restored so a system in backup yesterday turns into a
service call with the grid back, as a finicky BUI transfer switch didn't go
back to grid power.

Make the run to the affected customer and wait and wait and wait for tech
support, only for them to finally take my call after I've packed everything
up (how long must we wait for a call pickup?) and the first question is
"send us pics of the installation." Of course that is to grade the work and
despite me saying we replaced a comms card in November, and don't you have
that picture still? I get the tier-1 blocking before I get to tier-2.

I've had a lot of final straws with SolarEdge, each time assuaged by a
"we're fixing reliability.we've improved tech support" but objectively, this
company drives most of my reliability frustration. Intra-"box" comms are so
finicky. I've told them they have Backup Interface Units that get stuck
between grid and backup during the rapid on and off utility outages that
come with many storms and they try to say "we have not seen that" but I tell
them I gave five examples just from me!

Vent over.know many of you have left SolarEdge and I suppose its stock price
a manifestation of that.




 



 

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