[RE-wrenches] No payment for Sunpower warranty service vendor credits?

[Darryl Thayer]

Advice, please; I was about to purchase a SunPower inverter. Have other
people been having problems?
I cannot reach their support line with my questions. As many of you know, I
am a small contractor. I have noticed a reluctance of solar equipment
suppliers, both Outback and Sol-Ark, who have recently stopped answering my
questions. I have sent many email questions to their support line without a
response.  Two examples: can the Outback Radian do TOU? It can not! yet
they assured me it could.  I asked for the possibility of a workaround, and
their response was, to read the manual.
Can the Sol-Ark do TOU this under my utility rules?  I think it could but I
can not get them to confirm.  They also will not respond to my questions,

On Tue, Feb 13, 2024 at 4:25 PM Solar Energy Solutions via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> Hi Daniel,
>
> after three months of back-and-forth we have finally received a
> replacement panel from SunPower and getting ready to affect repair. Are you
> saying we are going to have a hard time getting compensated for our
> services?
>
>
> *Andrew Koyaanisqatsi*
> *President*
> *Solar Energy Solutions, Inc.*
> *The BRIGHT CHOICE*
>
> *Since 1987,** helping you and your Portland neighbors move** towards an
> environmentally sustainable future.*
>
> *503-238-4502www.SolarEnergyOregon.com <http://www.solarenergyoregon.com/>*
>
> On Feb 13, 2024, at 2:38 PM, Daniel via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
> 
> If you are doing warranty work for Sunpower for non leased systems, you
> may be like many other solar companies that are not getting vendor service
> payments for the work you are doing.
> If this sounds familiar to an experience you have or are having please
> contact me.  I am trying to aggregate those that are having this experience
> and see if we can get a larger collective force together and see if we can
> move them for payments before they are extinct.
> Thanks
> Daniel
>
> Daniel Tittmann
> Greenwired
> www.greenwired.com
> daniel at greenwired.com
> 707-206-5088
>
>
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