[RE-wrenches] XW Pro failures

[Kevin Pegg]

Update: Though this thread shifted to another wrenches challenge, I wanted to give an update on my original post and issue with gen failing to charge.

Though it’s taken 4 weeks to get a reply, I did get contacted by three people today from Schneider. They are sending me a warranty XWPro. They also want me to verify a few things onsite, and if that doesn’t resolve, then I swap out the inverter. So that gives me reasonable assurance that I should be able to resolve the issue in one trip (20 hr drive round trip).

Kevin

From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> On Behalf Of Jay via RE-wrenches
Sent: October-13-23 8:38 AM
To: RE-wrenches <re-wrenches at lists.re-wrenches.org>
Cc: Jay <jay.peltz at gmail.com>
Subject: Re: [RE-wrenches] XW Pro failures

I have a buddy that has had two different  stacked pairs with issues.
It took months of back and forth on the one which they did replace them however one of the inverters sent from Schneider was a euro 230/50hz. Taking another trip and more delay.

And same guy, another project with monitoring etc they refused to do anything and the client had the money to just replace them with another brand, and it’s been working fine ever since.

Not a good situation

Jay





On Oct 13, 2023, at 8:56 AM, Lou Russo via RE-wrenches <re-wrenches at lists.re-wrenches.org<mailto:re-wrenches at lists.re-wrenches.org>> wrote:

I had a 7 year-old one die 1.5 months ago.
F41 APS Under Voltage.
No ugly sounds. Just no power.
I don't have many out there but this is the first.


Aloha,

Lou Russo
(808) 345 6762



On Fri, Oct 13, 2023 at 4:47 AM Michael Morningstar via RE-wrenches <re-wrenches at lists.re-wrenches.org<mailto:re-wrenches at lists.re-wrenches.org>> wrote:
Funny you should say that. One that I just installed is acting weird and sounds horrible. Waited an hour on the phone for tech support to no avail. Will be a really long drive back to sort things out. Never had an XW with issues before.

On Thu, Oct 12, 2023 at 9:29 PM Kevin Pegg via RE-wrenches <re-wrenches at lists.re-wrenches.org<mailto:re-wrenches at lists.re-wrenches.org>> wrote:
Hello Wrenches,

Curious if anyone else is dealing with failed Schnieder XW PRO6848’s this year? In recent months I’ve had 2 DOA (one producing 180/360VAC; one charger had this nasty building THD and ugly noise until it tripped out), and 2 fail after few weeks in service. One charger just failed, and another have yet to take the long drive to figure out but it’s gone dark.

I’ve sold, serviced, and installed 100’s of XW’s starting with Beta 001 and can’t think of any that just failed like of recent. Unplanned return service calls are costly as we all know. Tech support has been wildly inconsistent and presently unresponsive.

Thanks,

Kevin Pegg
EA Energy Alternatives Ltd.
Telkwa, BC  V0J 2X2


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--

Michael Morningstar



Morningstar Electric

PO Box 1494

Mount Shasta, CA 96067

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mjmorningstar at gmail.com<mailto:mjmorningstar at gmail.com>
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