[RE-wrenches] XW Pro failures

Fri Oct 13 11:19:33 PDT 2023

I've only installed one and it is an ongoing nightmare.  Almost burned the
customers house down with exploding batteries.
Voltages all set properly but the unit ignored all settings and went up to
67 volts while I watched and who knows how high it would have gone if I had
not shut the system down. Luckily the owner of the spart time home has been
there when it needed to be shut down.
A grid tie system that has been off line most of its 10 year life.  First
time Schneider tech support said it must be wrong settings.  I had gone
over them many times and with another tech with me and there were no
incorrect settings.  After more than a year, they admitted that the
firmware was bad.  Wasted another whole day getting the firmware upgraded
and it worked for awhile and then did the same thing.  Worked OK the last
two years after replacing the batteries for the second time and then
suddenly it started using lots of water and is doing it again.  Not to
mention the AGS module not working with the firmware. A New module still
has same problem.  All wiring tested. I have seen XW's (not my install)
making loud noises and seeming to have issues but I wasn't going to touch
them  Told them to get the original installing company to check it out.

 I'm about to rip my problem child off the wall and put in a Radian. I've
installed dozens with only 2 needing any attention with power supply board
and a power module, all quick fixes.

John Blittersdorf

On Fri, Oct 13, 2023 at 12:12 PM jay via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> In my buddies case, most definitely XW Pro
>
> jay
>
> On Oct 13, 2023, at 9:39 AM, Dave Angelini Offgrid Solar via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
> It must be an XW+ that died. The XW pro field circuit validation testing beta was complete in early 2019.
>
> That XWP is still working fine for me. Not many failures unless the installer did not use surge protection.
> If it was an XWP and you filled out the 10 year warranty, they might have your back still.
>
> If you troubleshoot xw and find it is the power bridge PCB, I see them available on Ebay.
> Schneider has not provided parts for out of warranty devices for 10 years now.
>
>
> *Dave Angelini Offgrid Solar
> "we go where powerlines don't"
>    <http://members.sti.net/offgridsolar/>https://offgridsolar1.com/ <https://offgridsolar1.com/>  <http://members.sti.net/offgridsolar/>
> e-mail  offgridsolar at sti.net <offgridsolar at sti.net>
> text 209 813 0060*
>
>
> On 2023-10-13 7:54 am, Lou Russo via RE-wrenches wrote:
>
> I had a 7 year-old one die 1.5 months ago.
> F41 APS Under Voltage.
> No ugly sounds. Just no power.
> I don't have many out there but this is the first.
>
>
> Aloha,
>
> Lou Russo
> (808) 345 6762
>
>
> On Fri, Oct 13, 2023 at 4:47 AM Michael Morningstar via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
> Funny you should say that. One that I just installed is acting weird and
> sounds horrible. Waited an hour on the phone for tech support to no avail.
> Will be a really long drive back to sort things out. Never had an XW with
> issues before.
>
> On Thu, Oct 12, 2023 at 9:29 PM Kevin Pegg via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
> Hello Wrenches,
>
>
>
> Curious if anyone else is dealing with failed Schnieder XW PRO6848's this
> year? In recent months I've had 2 DOA (one producing 180/360VAC; one
> charger had this nasty building THD and ugly noise until it tripped out),
> and 2 fail after few weeks in service. One charger just failed, and another
> have yet to take the long drive to figure out but it's gone dark.
>
>
>
> I've sold, serviced, and installed 100's of XW's starting with Beta 001
> and can't think of any that just failed like of recent. Unplanned return
> service calls are costly as we all know. Tech support has been wildly
> inconsistent and presently unresponsive.
>
>
>
> Thanks,
>
>
>
> Kevin Pegg
>
> EA Energy Alternatives Ltd.
>
> Telkwa, BC  V0J 2X2
>
>
>
>
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> --
>
>
> Michael Morningstar
>
>
> Morningstar Electric
> PO Box 1494
> Mount Shasta, CA 96067
> 530-921-0560
> mjmorningstar at gmail.com
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