[RE-wrenches] sol ark reliability question

[MDElectricSolar]

I’ve installed over 30 of them, not a single issue, tech support has been great!

Michael D Nelson
MD Electric & Solar, Inc.
707-684-0064 mobile
707-884-1862 office
www.mdelectricsolar.com
www.facebook.com/mdelectricandsolar


> On Sep 29, 2022, at 7:01 AM, jay via RE-wrenches <re-wrenches at lists.re-wrenches.org> wrote:
> 
> Hi All,
> 
> I’ve got a question about how many folks are having issues with sol-ark products?
> 
> the reason i ask is that i’ve got a friend, a good competent installer ( well versed in OB, Schneider, magnum)  who’s had continuing nightmares with them.
> 
> he’s got 2 systems each on is a stacked pair of 12kw units, both offgrid.
> 
> each system was designed by sol-ark, meaning the design was approved by them for the loads/solar etc.
> 
> He’s been through 7 MCU swaps. 
> He’s been through a field call required because the over the air firmware update caused the inverters to go into 50hz and for some reason that isn’t fixable via the web.
> He had an inverter that didn’t work correctly out of the box.  They charged him $2500 deposit for a replacement.
> 
> Then they charged him $1500 to fix the inverter he sent back under warranty.  Thats right $1500 to fix a warranty which they agreed was a warranty issue.
> Hes not going to pay but this $1500 has been going on a while.  
> 
> The inverter they sent to replace the broken one had a older MCU firmware so wouldn’t stack and it took tech support way to long to figure that out then they had to send him a new MCU…...
> 
> And the list goes on.
> 
> But Im asking, is this poor guy just an anomaly or will anyone else chime in about issues?,
> 
> Because at this point I have no desire to install one given his experiences
> 
> Jay
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