[RE-wrenches] Enphase Support Non-Responsive

Fri Aug 5 10:48:48 PDT 2016

Do you find that the installation takes longer because you're basically
installing a micro inverter and string inverter system at the same time?
I've also heard of AHJ's requiring that the inverter be mounted outside
because of the rapid shutdown disconnect attached to the inverter.

Thanks,
Will

-- 
*Will White*
Curriculum Developer

e: will at solarenergy.org
w: www.solarenergy.org
p: 802-272-3092

PV Installation Professional
# 093006-34

On Fri, Aug 5, 2016 at 1:41 PM, <penobscotsolar at midmaine.com> wrote:

> Since I am having such a tough time even getting a call back, never mind
> reimbursments, we have started very happily using SolarEdge with very good
> results so far. Communications, no problem, occasional tech support is
> timely, we are seeing less than a 1% failure on optimizers. Ease and
> safety of installation is excellent as well....and no, I don't work for
> them :-)
>
> Daryl
>
>
>
> > Wrenches
> > We have allot of enphase and ya sometimes it a little hard to get them on
> > the line but we always do. I request the re-inbursments, l dont ever see
> > them as they end up in the admin office. We have looked at and used a few
> > other mico-inverters at customer request but they all seem to go out of
> > business so we are sticking to enphase for better or worse.
> > Jerry
> >
> >
> > Sent via the Samsung Galaxy Sâ„¢ III, an AT&T 4G LTE smartphone
> >
> > <div>-------- Original message --------</div><div>From: Wayne Irwin
> > <wayne at pureenergysolar.com> </div><div>Date:08/05/2016  6:58 AM
> > (GMT-10:00) </div><div>To: re-wrenches at lists.re-wrenches.org
> > </div><div>Subject: Re: [RE-wrenches] Enphase Support Non-Responsive
> > </div><div>
> > </div>Maybe just dumb luck, but we almost always have quick phone tech
> > support from Enphase and always get reimbursed.
> >
> > Wayne Irwin
> > Pure Energy Solar
> >
> > Sent from my mobile device
> >
> > From: conradg at cape.com
> > Date: Fri, 5 Aug 2016 12:39:02 -0400
> > To: re-wrenches at lists.re-wrenches.org
> > Subject: Re: [RE-wrenches] Enphase Support Non-Responsive
> >
> > Same thing going on here
> >
> > Conrad
> > Cotuit Solar
> >
> >
> > Conrad Geyser, Principal
> > Cotuit Solar LLC
> > 508-428-8442
> >
> > On Fri, Aug 5, 2016 at 9:59 AM, gary easton <gary at arp-solar.com> wrote:
> > just a worthless ticket but no action and certainly no timely
> > reimbursement if at all.   I would never do business with this company
> > again.
> >
> > On Fri, Aug 5, 2016 at 9:38 AM, <penobscotsolar at midmaine.com> wrote:
> > Just to renew this line of conversation, I have been waiting for several
> > call backs form Enphase, with no results, for the past three weeks. I
> also
> > have warranty claims that go back four months+ that have not been
> > fulfilled. I will not sell any more Enphase, at all, until they resolve
> > these communication and warranty issues.
> >
> > Daryl DeJoy
> > NABCEP Certified PV Installer
> > Penobscot Solar Design
> >
> >
> >
> >
> >> It seems like we are talking about inverter and module customer service
> >> (good and bad) a lot lately.
> >>
> >> Has anyone else noticed that Enphase seems to have stopped responding to
> >> tickets submitted via their website? Hold times are unacceptable, so I
> >> gave
> >> up on that, but nobody gets back to you when you try to contact them via
> >> their web form for weeks, even about an existing RMA or ticket, and they
> >> no
> >> longer let you update tickets by email. They are very helpful and
> >> competent
> >> if you get them on the phone, but who has time for that?!
> >>
> >> I'm also waiting an unacceptable amount of time on a major module
> >> manufacturer warranty claim right now. I'd love to see Home Power or
> >> someone do a story on manufacturer responsiveness to dealers. Things are
> >> generally going down hill it seems.
> >>
> >> Jason Szumlanski
> >> Florida Solar Design Group
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> >
> > --
> > Gary Easton
> > Appalachian Renewable Power
> > Stewart, Ohio 45778
> > NABCEP Certified Solar PV
> > T: 740-277-8498
> >  www.arp-solar.com
> >
> > â€œFirst they ignore you. Then they laugh at you. Then they fight you.
> > Then you win.â€
> >
> > ~Ghandi
> >
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-- 
*Will White*
Curriculum Developer

e: will at solarenergy.org
w: www.solarenergy.org
p: 802-272-3092

PV Installation Professional
# 093006-34
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