[RE-wrenches] Outback customer service???

[Ray Walters]

I think many manufacturers use Refurb parts for repair/ warranty.  I had 
a cell phone replaced under warranty and the "new" one was not new at all.

R.Ray Walters
CTO, Solarray, Inc
Nabcep Certified PV Installer,
Licensed Master Electrician
Solar Design Engineer
303 505-8760

On 12/15/2015 7:24 PM, Jerry Shafer wrote:
>
> How much was it, l dont think Outback is not required new parts for 
> OOW repairs. l have always had to return the replaced part. Im sure it 
> has been tested as if it was new, right?
> Jerry
>
> On Dec 15, 2015 1:02 PM, "Starlight Solar Power Systems" 
> <larry at starlightsolar.com <mailto:larry at starlightsolar.com>> wrote:
>
>     I received a replacement FET board from Outback that I ordered for
>     an out of warranty inverter. They sent me a used/refurbished board
>     dated 2003. I was expecting a new part. Is this normal for Outback?
>
>     Thank you,
>
>     Larry Crutcher
>     Starlight Solar Power Systems
>
>
>
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