[RE-wrenches] Rolls Surrette not honoring their warranty

[Ray Walters]

We've gotten Rolls clunkers right from the factory with zero volts, and 
yes we had to get nasty to get it replaced.  They wanted to charge us 
shipping under the warranty terms, and I stood my ground: they sold a 
hunk of lead, when I paid for a battery. That is not completing the 
sales transaction, while warranty applies after the purchase has been 
successfully completed.

R.Ray Walters
CTO, Solarray, Inc
Nabcep Certified PV Installer,
Licensed Master Electrician
Solar Design Engineer
303 505-8760

On 12/15/2015 4:28 PM, Tom Lane wrote:
> I have never had a problem , with Rolls batteries , but recently we got 6 Bad 6 volt 605 amp hour batteries that were bad from they get go and we have played hell getting a warranty . The new guy there started telling us what was wrong WITHOUT EVEN LISTENING TO WHAT THE ISSUE WAS , Tom
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> Tom Lane - Sent from my iPad
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