[RE-wrenches] Outback customer service???

[Starlight Solar Power Systems]

Thank you for responding Sandra. I appreciate you offering your direct number. We are now moving forward with the parts order.

I hope you read and were able to glean from the various replies and comments the importance to dealers and installers to receive a higher priority from your service department. Stores like Home Depot provide a contractors check out and service counter to expedite service to their most valued, repeat customers. It should not be too difficult to implement such a service us.

It’s a fact that many of your product sales rest on the recommendations of the professionals that are on this list. One person suggested to choose the product we sell from a company that provides the best customer support. That was well said.

Larry
Starlight Solar Power Systems 



On Dec 9, 2015, at 12:55 PM, Michael Welch <michael.welch at re-wrenches.org> wrote:

Hi Wrenches. Sandra Herrera contacted me and let me know that Lones has been temporarily unavailable to the Wrench list, and she asked me to post this on her behalf:

- - - -

Hello RE-wrenches,

Thank you all for your feedback, we really appreciate it.

Larry, as you know my team has already responded, I hope all is satisfactory.

I would like to make sure you have my contact information in case you have any comments or concerns.

Sandra Herrera
Applications Engineering and Technical Support Manager, OutBack Power Technologies
360.618.4364 office | 425.232.4666 mobile 
sherrera at outbackpower.com

Thanks 
Sandra Herrera


Starlight Solar Power Systems wrote at 08:46 AM 12/8/2015:

> Does anyone know how to reach Outback customer service? I have called, waited and left messages and emailed them with no response.
> 
> Thank you,
> 
> Larry 

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