[RE-wrenches] Outback customer service?

[Peter Parrish]

I once needed some tech support regarding setting up OpticRE at the customer site; and fairly early in the AM I called in and I got them to “try to” call me back at 11:00 AM the same day -- and they did!

 

Peter T. Parrish, Ph.D.

President, SolarGnosis

1107 Fair Oaks Ave.

Suite 351

South Pasadena, CA 91030

(323) 839-6108

petertor at pobox.com

 

From: RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of Starlight Solar Power Systems
Sent: Tuesday, December 08, 2015 2:16 PM
To: RE-wrenches
Subject: Re: [RE-wrenches] Outback customer service?

 

Hi Peter,

 

I only had the option to leave a message and after about 1 hour on hold I did so. That was a week ago. I had not heard of calling at a specific hour. Is this something they suggest? Where did you hear of this 0700 calling time?

 

Larry

 

 

On Dec 8, 2015, at 3:00 PM, Peter Parrish <peter.parrish at calsolareng.com> wrote:

 

Phil Undercuffler has the title of Chief Technologist, Product Development – or something to that effect. I suggest not trying to reach him with run-of-the-mill issues, but if your want to engage him about future product development, or to get confirmation about utility issues, NEM 2.0, industry trends, etc. he is the best person at Outback Power to talk to. If you want to know more about how to program the Radian Series, he could point you to the right person.

 

I think a lot of problems with Outback can be traced to their off-grid history…

 

Has anyone tried to make a telecon appointment with Outback Tech Support: call them at 0700 h PT and ask to get a call back at a certain time later in the day?

 

-          Peter

 

Peter T. Parrish, Ph.D.

President, SolarGnosis

1107 Fair Oaks Ave.

Suite 351

South Pasadena, CA 91030

(323) 839-6108

petertor at pobox.com

 

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