[RE-wrenches] Manufacturers warranty......

[Wayne Irwin]

Same story with OB. We just have to eat it.

Wayne Irwin,
President
License #CVC56695 
State Licensed Solar Contractor
Pure Energy Solar International Inc. 

Wayne at PureEnergySolar.com
 

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Date: Mon, 20 Apr 2015 07:37:10 -0600
From: allan at sindelarsolar.com
To: re-wrenches at lists.re-wrenches.org
Subject: Re: [RE-wrenches] Manufacturers warranty......


  
    
  
  
    John,

    There hasn't been much response to your question yet. What little I
    can offer is that there are no relevant laws here governing product
    warranty policies. I think that the only approaches that you have
    are 1) to let the company know (by emailed letter to the named
    person in the highest position that you can identify, with cc's to a
    few others at the company to make your letter harder to bury or
    ignore) that until their no-compensation policy is corrected, you
    will look elsewhere for equivalent products; and 2) to attempt to
    motivate others in the industry down there to do the same - that is,
    public shaming. Based on what you wrote, you certainly have a valid
    case in the court of public opinion.

    Allan

    

    
      
      
      
      
      
      
      
      
      
      
      
        Allan Sindelar

          allan at sindelarsolar.com

          NABCEP Certified PV
            Installation Professional

            NABCEP Certified Technical Sales Professional

            New Mexico EE98J Journeyman Electrician

            Founder (Retired), Positive
              Energy,
              Inc.

            505 780-2738 cell
            
      
        Hi All,   what sort of policy applies in
          the U.S. when one has to go out to replace a product covered
          under the manufacturer’s warranty.  I realize that this is a
          historic problem for those in the U.S. but what did it take to
          change the manufacturers minds about this.
         
        We have a local manufacturer of Grid-tied
          inverters (Enasolar) that refuses to pay out for us to go out
          and replace their inverter under their 5 year warranty. 
          Otherwise they are a good company and good manufacturer of
          quality product.
         
        Their reason they have for that policy is
          that it is  “because of the pricing and business model that we
          have implemented”
         
        I have let them know that the next time
          this might occur, they can go out themselves and own up to
          their warranty.
         
        Thanks for any advice – cheers,        John
          Veix, N.Z.
      
      

      
      

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