[RE-wrenches] Sundanzer questions

[Kevin Pegg]

We have sold dozens and dozens of these units. There was some issues about 5 years ago getting good response from the company, but that was resolved and no longer an issue. We have had a few failures in the field & 1 DOA. Worked with a local appliance tech to diagnose and get them spare parts and sundanzer took care of the bill. So very pleased with that. 
 
I also had a customer recently mentioning the negative Amazon reviews. Seems to me almost every product out there there will be a few people not happy. 
 
>From an energy efficiency standpoint these are excellent units. I've also got a couple running at my off-grid home and flawless operation. 
 
Kevin

-----Original Message-----
From: re-wrenches-bounces at lists.re-wrenches.org [mailto:re-wrenches-bounces at lists.re-wrenches.org]On Behalf Of Allan Sindelar
Sent: September 11, 2013 12:28 PM
To: RE-wrenches
Subject: [RE-wrenches] Sundanzer questions


Wrenches.
We have sold four Sundanzer chest refrigerators or freezers over the last ten years. All have worked without a hitch. Today I got a call from a customer asking about DC refrigerators; when I mentioned Sundanzer, she stopped me. She said the reviews on Amazon convinced her not to buy one. I checked the reviews; of nine (among all four chest models), I read five 5-star, one 4-star, one 3-star, and two 1-star. The 1- and 3-star reviews were about both failure of the units and lack of support from the manufacturer.

So I'm curious: who has sold many of these? How have they performed? And what has been your experience with dealer support?
Thanks, Allan

-- 


Allan Sindelar
 <mailto:Allan at positiveenergysolar.com> Allan at positiveenergysolar.com
NABCEP Certified PV Installation Professional 
NABCEP Certified Technical Sales Professional
New Mexico EE98J Journeyman Electrician
Founder and Chief Technology Officer
Positive Energy, Inc., a Certified B CorporationTM
3209 Richards Lane
Santa Fe, New Mexico 87507
505 424-1112 office 780-2738 cell
 <http://www.positiveenergysolar.com/> www.positiveenergysolar.com

 

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