[RE-wrenches] Fw: BP Modules

[jason pozner]

Hi Mac,

Everything is different again.  I just did a claim, and things seemed to
work for the client quite well (full replacement).  BP is having the owner
call 800 891-2163  to start a claim.  In Colorado the claim went to a 3rd
party installer that is handling all the claims.  They came out, did their
own evaluation and recommendation to BP.  BP than processed the
recommendation, and passed along their judgement.    In our case the client
could have modules that BP procured (I think Motech) installed by the 3rd
party installer, or a cash buyout.   The new process doesn't seem to bode
well for the local installer as far as drumming up work as you are soon cut
out of the loop.  I find though that these clients are incredible grateful
for looking out for their best interests.   Ultimately, things worked out
much easier, as our 3rd part BP reps are great.  If this is the process,
for better or worse, it is much easier.

Jay Pozner



www.nunatakenergy.com
970-349-3432
NABCEP Certified PV Installer:
Cert.#031310-177
IREC Affiliated Instructor





On Mon, Jun 10, 2013 at 6:20 AM, Mac Lewis <maclewis1 at gmail.com> wrote:

> Does anyone have any updated info for BP warranty claims?
>
> I tried this contact
> Christine Alinen
> Asset Coordinator
> After Sales/Warranty
> BP Solar
> 301-698-4217
>
> as posted by Marco a while ago, but haven't gotten a response.
>
> Thanks
>
>
> On Tue, Oct 2, 2012 at 4:02 PM, Marco Mangelsdorf <marco at pvthawaii.com>wrote:
>
>> From 10 months ago.  Not sure whether Christine is still there.
>>
>> Christine Alinen
>> Asset Coordinator
>> After Sales/Warranty
>> BP Solar
>> 301-698-4217
>>
>> Anyone know who is providing warranty support for BP?
>> Same old problem - shattered glass from overheated J box area
>> Jeremy Rodriguez
>>
>> Sent via BlackBerry. Sorry for typos and shorthand!
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> --
>
>
>
> Mac Lewis
>
> *
>
> "Yo solo sé que no sé nada." -Sócrates
> *
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