[RE-wrenches] Xantrex / Schneider recall update

[Solar Energy Solutions]

All,
 
It took 2  twelve hour days and several hundred miles but we got all of our replacement capacitors installed.  It was actually good to go out and see how our systems have fared after 5 years or so.  The found two things without exception.  All the systems needed their panels cleaned, and...we have yet to figure out a good way to label systems on the fly with something other than a Sharpie which definitely is NOT permanent.
  
On the paperwork don't forget to include the serial number for the replacement capacitor.  All of ours started a z100.....
 
Just called Schneider to check up how things are going with our claim.  Talked to Allegra who asked if I had been set up as a vendor.  I go, "huuu".  She says it is her slip up and that she will pass on the additional paperwork needed to process the claim.  I asked if she could put her hands on the 12 claim forms I had sent them on the 11th of May.  She took my number and said she would be back in touch with me today.
 
Smile, smile, smile...


Andrew Koyaanisqatsi
President
Solar Energy Solutions, Inc.
Since 1987,
Moving Portland and Beyond 
to an Environmentally Sustainable Future.

503-238-4502
www.solarenergyoregon.com 
 
"Better one's House too little one day
than too big all the Year after."

--- On Fri, 4/8/11, Glenn Burt <glenn.burt at glbcc.com> wrote:


From: Glenn Burt <glenn.burt at glbcc.com>
Subject: Re: [RE-wrenches] Xantrex / Schneider recall update
To: "'RE-wrenches'" <re-wrenches at lists.re-wrenches.org>
Date: Friday, April 8, 2011, 12:58 PM


We received all our parts this week.
Step 1 - remove capacitor in photo with pliers.....
Step 2 - install interposing daughterboard
Step 3 (surprise) -  install three additional brackets to keep the inverter
from jumping off the wall & strengthen the front panel from being blown off?

Including paperwork to be filled out for each site requiring signatures from
the customer and an unposted envelope to submit to receive reimbursement for
the trouble...

-Glenn Burt

-----Original Message-----
From: re-wrenches-bounces at lists.re-wrenches.org
[mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of Peter
Parrish
Sent: Friday, April 08, 2011 10:56 AM
To: 'RE-wrenches'
Subject: Re: [RE-wrenches] Xantrex / Schneider recall update

We have had our "delivery date" repeatedly pushed out to 2-3 weeks from my
date of inquiry. Our latest ship date is "definitely the week of 4/11-4/15
2011".  We'll see.

Peter T. Parrish, Ph.D., President
California Solar Engineering, Inc.
820 Cynthia Ave., Los Angeles, CA 90065
CA Lic. 854779, NABCEP Cert. 031806-26
peter.parrish at calsolareng.com  
Ph 323-258-8883, Mobile 323-839-6108, Fax 323-258-8885

 
________________________________________
From: re-wrenches-bounces at lists.re-wrenches.org
[mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of Solar Energy
Solutions
Sent: Monday, April 04, 2011 4:07 PM
To: re-wrenches at lists.re-wrenches.org
Subject: [RE-wrenches] Xantrex / Schneider recall update


Just got off the phone with Schneider Electric, formally Xantrex.  They
said, "bla bla bla, yada yada yada" and they are hoping our parts will be in
by the end of the month. 
 

 
Andrew Koyaanisqatsi
President
Solar Energy Solutions, Inc.
Since 1987,
Moving Portland and Beyond 
to an Environmentally Sustainable Future.
503-238-4502
www.solarenergyoregon.com 
 
"Better one's House too little one day
than too big all the Year after."


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