[RE-wrenches] Sunny Boy constant off line problem

[ntrei at 1scom.net]

We've also seen newer SBs be more sensitive to high line voltages than older ones on multiple array behind the same meter. Our experience is that response from utility crews to correct the problem is prompt when an "expert" solar installer reports the problem.
Check a neighboring service to confirm the high voltage is not just at your meter. Tech support is a last resort.
Jim Duncan
Sent from my Verizon Wireless BlackBerry

-----Original Message-----
From: Steve Jefferson <Steve.Jefferson at sma-america.com>
Sender: re-wrenches-bounces at lists.re-wrenches.org
Date: Mon, 24 Oct 2011 10:44:12 
To: RE-wrenches<re-wrenches at lists.re-wrenches.org>
Reply-To: RE-wrenches <re-wrenches at lists.re-wrenches.org>
Subject: Re: [RE-wrenches] Sunny Boy constant off line problem

Jeff,

Please contact our Service Line for support on this issue: 877-697-6283

SMA America, LLC
Steve Jefferson
Sr. Technical Service Specialist, Sunny Family
6020 West Oaks Blvd, Suite 300
Rocklin, CA 95765 - 3714
U.S.A.
Tel:  +1 916 625 0870
Fax: +1 916 624-2445
Service Line +1 877 697 6283 (Toll Free)
Email: steve.jefferson at sma-america.com
www.SMA-America.com
 
_______________________________________________
List sponsored by Home Power magazine

List Address: RE-wrenches at lists.re-wrenches.org

Options & settings:
http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org

List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org

List rules & etiquette:
www.re-wrenches.org/etiquette.htm

Check out participant bios:
www.members.re-wrenches.org