[RE-wrenches] Outback tech support; was Generator auto start

Sat Oct 16 03:49:42 PDT 2010

Thanks for all the great feedback guys. This thread was not intended to
knock OutBack. I live with and our office is powered by OutBack and I like
their products very much. I just don't trust their AGS from experience
(and obviously others have had similar experiences) and will continue my
search for a simple, reliable AGS. I will likely try a Magnum and see how
that goes.
Again, thanks for the suggestions,
Daryl

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>     We have recently found both Keira and Sandra in Outback tech support
>     to be quite helpful and knowledgeable.<br>
>     <br>
>     Also, Outback has a new Director of New Product Development, Phil
>     Undercuffler. I believe that he will be a real asset to Outback, as
>     he was Positive Energy's lead installer and key technician from
>     1998-2004. He then worked at Conergy until that wasn't fun any more,
>     and now he's up in Washington at Outback. So he's a Wrench, a poster
>     to this list, and genuinely knows his stuff. <br>
>     Allan<br>
>      <br>
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>         <p class="MsoNormal" style=""><span class="il"><b
> style="">Allan</b></span><b
>             style=""> Sindelar</b><span style="font-size: 10pt;"><br>
>             <a href="mailto:Allan at positiveenergysolar.com"
>               target="_blank"><span
> class="il">Allan</span>@positiveenergysolar.com</a><br>
>             NABCEP Certified Photovoltaic Installer<br>
>             EE98J Journeyman Electrician<br>
>             <b style="">Positive Energy, Inc.</b><br>
>             3201 Calle Marie<br>
>             Santa Fe, New Mexico 87507<br>
>             <b style="">505 424-1112</b><br>
>             <a href="http://www.positiveenergysolar.com/"
>               target="_blank">www.positiveenergysolar.com</a></span></p>
>       </div>
>     </div>
>     <br>
>     On 10/15/2010 6:45 PM, jay peltz wrote:
>     <blockquote cite="mid:60B58D8C-7110-4B87-B718-DCCB66AEEB2B at asis.com"
>       type="cite">
>       <pre wrap="">HI All,
>
> I've had many issues with the Outback AGS.
> Talking to outback is well to be frank a waste of time.
>
>
> And to recap, the issues I'm talking about are:  the AGS won't start when
> needed.  However it will start when you go to the mate and go to manual
> on.
>
> The only fix has been to use a new/factory reprogramed mate.
> Rebooting to factory settings, doesn't work.
> New battery doesn't work.
> So I charge for the shipping fee and then just the old mate back for an
> upgrade.
>
> And yes I would love to see something as reliable as the old SW AGS.
>
> peace,
>
> jay
>
> peltz power
>
>
>
> On Oct 15, 2010, at 11:46 AM, <a class="moz-txt-link-abbreviated"
> href="mailto:tump at hughes.net">tump at hughes.net</a> wrote:
>
> </pre>
>       <blockquote type="cite">
>         <pre wrap="">I suggest  a monthly "repoll" to my off grid clients.
> It seems to reduce the  lack of reliability that is often found w/
> the AGS & Outback.
> Sent via BlackBerry by AT&T
>
> -----Original Message-----
> From: <a class="moz-txt-link-abbreviated"
> href="mailto:penobscotsolar at midmaine.com">penobscotsolar at midmaine.com</a>
> Sender: <a class="moz-txt-link-abbreviated"
> href="mailto:re-wrenches-bounces at lists.re-wrenches.orgDate:">re-wrenches-bounces at lists.re-wrenches.orgDate:</a>
> Fri, 15 Oct 2010 13:29:45
> To: RE-wrenches<a class="moz-txt-link-rfc2396E"
> href="mailto:re-wrenches at lists.re-wrenches.org"><re-wrenches at lists.re-wrenches.org></a>
> Reply-To: RE-wrenches <a class="moz-txt-link-rfc2396E"
> href="mailto:re-wrenches at lists.re-wrenches.org"><re-wrenches at lists.re-wrenches.org></a>
> Subject: Re: [RE-wrenches] Generator auto start
>
> Thanks Mick and Ray.
>   William, I would equate the overall situation with OutBack gen
> autostart as if I was leaving a teenager in charge of some important
> function. Sometimes they do exactly what I ask of them, but often they
> don't. I believe it is a software issue, as re-setting seems to undo
> the problem and it works fine again, but I find myself back at one or
> the other job again within a year or so. I want something simple and
> relatively foolproof. A simple, voltage controlled switch (such as we
> had for so long with the SW's) worked wonderfully. That is what I am
> looking for. My experiences, and they have been many, have not built
> confidence in OutBack's auto start capabilities. I have tried to
> convince the owner that manual start is all they will need, to no
> avail.
>
> Daryl
>
> embers.re-wrenches.org
>
> </pre>
>       </blockquote>
>       <pre wrap="">
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