[RE-wrenches] Warranty replacement for Kyocera KC-120's

[Larry Crutcher]

We see defective KC-120's almost weekly on RV systems and Kyocera has  
been great in handling the claims. FYI, you do not need to wait for  
the modules to fail to warranty them. The labor reimbursement needs to  
be applied for and approved prior to replacing the modules. For  
information, contact Amie.Ebert AT kyocera DOT com.

Larry Crutcher
Starlight Solar Power Systems
www.starlightsolar.com

larry at starlightsolar.com
Office - 928-342-9103
Cell - 928-941-1660

On Jun 12, 2010, at 2:14 AM, Nick Soleil wrote:

> Kyocera replaced 296 KC-120s for our customer and paid us more than  
> 1$ per watt for the labor to swap em'
>
> Nick Soleil
>
>
> From: Joel Davidson <joel.davidson at sbcglobal.net>
> To: RE-wrenches <re-wrenches at lists.re-wrenches.org>
> Sent: Thu, June 10, 2010 7:12:32 PM
> Subject: [RE-wrenches] Warranty replacement (was Astopower 120  
> failure)
>
> Our customer, an engineer in San Diego, self-installed 28 KC120  
> modules in 2002. May 25, 2010, he reported that the array output  
> stopped. The same day I emailed him that his test results indicated  
> that the problem was bad cell interconnects, that Kyocera knew of  
> the problem, did not recall the modules, but instead was replacing  
> reported bad modules, and gave him some Kyocera email addresses. The  
> next day someone from Kyocera emailed our customer. June 9 the  
> replacement modules arrived. I don't know if he received  
> remanufactured modules.
> Joel Davidson