[RE-wrenches] Maintenance agreements?

[Geoff Greenfield]

Thanks Joel - 



I left unsaid how this can all differ with different customer classes (large commerecial VS  rural off-grid etc).  The obvious maint of batteries...  PPA agreements becoming a new type of entity...  The benefits of remote diagnostics via fat spaniel, win-verter and others... 
  

More thoughts?  You all can't still be hung over on holiday cheer???? 

For a brighter energy future, 

Geoff Greenfield 
Founder and CEO 
Third Sun Solar & Wind Power Ltd. 
340 West State Street, Unit 25 
Athens, OH 45701 

740.597.3111     Fax 740.597.1548 
www.Third-Sun.com 

Clean Energy - Expertly Installed 






----- "Joel Davidson" <joel.davidson at sbcglobal.net> wrote: 
>  
Hell Geoff, 

Maintenance agreements are no more "easy money" than any of your other labor earnings. Price maintenance work the same as other specialized labor and factor in travel time and costs and perhaps a little something extra for your client (who has become more than just a customer). The reason some people say maintenance agreements are easy money is because they don't actually do anything. I know a roofing company that charge annual maintenance fees and never visits the site unless they get a leak call. I stopped doing business with that roofer. I know other companies that use their maintenance service trips to stay in touch with their clients. They ask their clients if there is anything else they may want or need and ask if their neighbors or friends are interested in PV, wind, etc. Do this for several years and you build a powerful local referral network. 

Best wishes for a wonderful new year! 

Joel Davidson 


> ----- Original Message ----- 
> From: Geoff Greenfield 
> To: re-markets at lists.re-wrenches.org ; re-wrenches at lists.re-wrenches.org 
> Cc: John Fanselow 
> Sent: Monday, December 29, 2008 6:43 AM 
> Subject: [RE-wrenches] Maintenance agreements? 

> 
> 

Hello and happy new year fellow listers...  I am happy (as are my batteries) for longer solar days as we move forward around the sun... 



I am faced with yet another client who is surprised that I don't have a "maintenance agreement" or "plan" to offer them (similar I guess to such plans offered by HVAC contractors?).  



We have developed a simple one page explanation that basically says we will work at our hourly rate for non-warranty items, for labor not covered on warranted equipment, and for scheduled preventative maintenance (or unscheduled emergency maintenance) 



I keep hearing that maintenance agreements are "easy money" - (?).  One of my HVAC contacts shared that they give a "preferred rate" as well as a "hotline 24 hr #" and priority service to those on a plan, as well as annual "start of season" tune up. I am considering something similar... 
> 

I am curious about the pros and cons of these agreements, as well as any other words of wisdom...  links to reference materials would also yield kilowatts worth of appreciation. 
> 
For a brighter energy future, 
> Geoff Greenfield 
> Founder and CEO 
> Third Sun Solar & Wind Power Ltd. 
> 340 West State Street, Unit 25 
> Athens, OH 45701 
> 740.597.3111     Fax 740.597.1548 
> www.Third-Sun.com 
> Clean Energy - Expertly Installed 
> 
> 




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