[RE-wrenches] trouble shooting system with Sun Tie

[Mark Edmunds]

Hi Dana,

A few points on the venerable Suntie -  we never had a recall on any of
the Sunties, but instead a voluntary exchange program. If a customer
contacted us with a problem, we would replace the unit, but
unfortunately that program ended over 4 years ago.

What we can offer now is as you describe, you can get a heavily
discounted GT 2.8 with a full 10 yr warranty for $999. This works well
for most arrays that can be wired in strings with high enough voltage
for the GT's, but there will be some cases where the array is of a size
that does not allow this. I am sorry to hear your array may fall in this
category...but bear in mind the GT will work well right down to the
bottom end of its tracking window.

Best Regards,

Mark


Mark Edmunds
Xantrex Technology Inc.


-----Original Message-----
From: re-wrenches-bounces at lists.re-wrenches.org
[mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of Dana
Brandt
Sent: Monday, September 15, 2008 11:27 AM
To: RE-wrenches
Subject: Re: [RE-wrenches] trouble shooting system with Sun Tie

Thanks for your feedback everyone. I called Xantrex tech support. They
weren't interested in helping me determine what the problem was and
just assumed it was a faulty inverter. I've been really disappointed
with Xantrex tech support the last few times I've called. I no longer
get someone on this continent who knows about the inverters, which is
frustrating.

They no longer have a swap program and offered me a GT2.8 for $999.
Even with all three strings in series, I still think the voltage will
be on the low end for that inverter so I'll probably go with a Fronius
IG2000.

Dana