Will Outback pay? Xantrex did! [RE-wrenches]

[Mick Abraham]

Tump wrote:
> 
"Who knows, if (Outback) want(s) to swap maybe they
> will pay you for the trouble."

Mick says: I mentioned recently how my very first Xantrex XW charge 
controller had arrived DOA...in Africa! Abraham's corollary to Murphy's 
law, you know...

We finally worked through all the replacement logistics, involving 
luggage space in the suitcases of friendly travelers, etc. I thought we 
were all done when a $150 check showed up from Xantrex. It looks like 
they applied the same policy as with GT inverters to this controller 
problem. I can't think of any other reason for the check because I've 
never even sold a GT inverter.

OK, either this was a mistake--but "Gosh, I've already cashed the 
check", 

OR: this was a special dispensation just for me because of the pain & 
suffering...nah...I've never gotten kid glove treatment before, 

OR: Xantrex has upped the ante in the area of customer support for MPPT 
charge controllers.

I hope the latter explanation is the right one. I hope this will be 
confirmed by Mark Edmunds of Xantrex, and I hope other high end charge 
control manufacturers will follow suit. It doesn't have to be Africa for 
a dead controller to be a costly problem.

Mick Abraham, Proprietor
www.abrahamsolar.com

P.S. I had a DOA last year on the modestly priced MPPT500 control from 
BZ Products. Frank Lewon kindly send a small, non-official benefit my 
way as compensation. Good show! 


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