Xantrex GT Series [RE-wrenches]

[Mark Edmunds]

Hi Kelly,

I checked this with Lloyd Gomm, Director of product management here, and
this is his comment:

No...the whole point of increasing the amount from $75 to $250 is
because this is an issue that is over and above the normal course of
random product failures.  We will not make this painful for dealers by
making them prove what is this issue vs. normal issues.  From today
until further notice we are temporarily increasing the fee to $250 for
all GT warrantable failures.  When this bump in the road is done
then...we will reduce the fee to its formal level.

The $250 does not apply to any other Xantrex products.  

Lloyd Gomm
Director of Product Management, Solar & BUP Xantrex Technology Inc. 


We are trying to make sure everyone in our tech support group is up to
speed on this, but if you have any difficulty you can contact Owen
Barclay who is charge of this program at owen.barclay at xantrex.com for
help.

Regards,

Mark



Mark Edmunds
Xantrex Technology Inc.

-----Original Message-----
From: Kelly Keilwitz [mailto:kelly at whidbeysunwind.com] 
Sent: Thursday, June 14, 2007 7:12 AM
To: RE Wrenches listserve
Subject: Re: Xantrex GT Series [RE-wrenches]


Hi Mark,
Should we expect compensation less than the $250 mentioned for warranty
replacements of the GT (or other Xantrex inverters) NOT covered by this
tech bulletin?


On 6/13/07 7:32 PM, "Mark Edmunds" <mark.edmunds at xantrex.com> wrote:

>.....we are increasing our
> installer fee to $250 to swap an inverter and we will ship any  
>replacement requests using expedited shipping.  We will also issue a  
>call tag to ensure that Xantrex covers all shipping costs.

Thanks,
-Kelly

Kelly Keilwitz, P.E.
Whidbey Sun & Wind, LLC
Renewable Energy Systems
NABCEP Certified PV Installer
987 Wanamaker Rd,
Coupeville, WA 98239
PH & FAX 360-678-7131
sunwind at whidbeysunwind.com
 


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