Sanyo warranty update [RE-wrenches]

[Larry Crutcher]

Let's try once more, go here: http://www.starlightsolar.com/_private/sanyowarranty
  ----- Original Message ----- 
  From: Chris Worcester 
  To: RE-wrenches at topica.com 
  Cc: solar at sec.sanyo.com ; Neal Mock 
  Sent: Wednesday, April 11, 2007 2:19 PM
  Subject: RE: Sanyo warranty update [RE-wrenches]



  Hi Larry,
  What are these not to exceed operating conditions? We have installed the
  Sanyo HIP195BA3's, HIP200BA3's & now are getting ready to do numerous jobs
  with the HIP205BA3's. 

  Sincerely,

  Chris Worcester 
  NABCEP Certified PV Installer TM 
  USA Distributor of Proven Wind Turbines
  Toll Free: 877-682-4503
  Fax: 530-582-4603
  www.solarwindworks.com
  chris at solarwindworks.com
  "Proven Energy Solutions"

  -----Original Message-----
  From: Larry Crutcher [mailto:larry at starlightsolar.com] 
  Sent: Wednesday, April 11, 2007 12:32 PM
  To: RE-wrenches
  Cc: solar at sec.sanyo.com
  Subject: Sanyo warranty update [RE-wrenches]



  I had previously posted about the Sanyo warranty being void in some high
  temperature locations. Here's a bit of information to shed more light on the
  issue.

    1.. This temperature exclusion does not apply to the HIT bifacial models.
    2.. Sanyo is working on the design and will remove the exclusion when the
  problem is fixed.
    3.. The exclusion was changed (again) on April 1, 2007. Paragraph 3 (q)
  now reads, "Products installed in a location that exceeds Operating
  Conditions." It previously had the word "Standard" before "Operating
  Conditions"
  I wrote to Sanyo to get clarification of the wording in the warranty
  revision. Because the Operating Conditions spell out humidity also, I asked
  if the warranty will be void if modules are installed in areas that have
  humidity levels outside of the SOC limits. The SOC relative humidity rating
  is from 45% to 95%. There are many areas in the US that would be affected by
  this. 

   

  Today I received response from Sanyo.  Here is the pertinent portion:

    "Dear Mr. Crutcher,
    Good morning.  I have confirmed with our engineers that the
    current generation of modules will have either a reduced or
    no humidity restriction.  I expect to have full
    clarification by the end of this week, so we can
    appropriately modify our installation manual/ warranty and
    notify distributors and dealers quickly thereafter."

  Hope this helps. I like this module and look forward to selling Sanyo again.

   

  Larry Crutcher
  General Manager
  Starlight Solar

  Retail Store & Shipping: 2998 Shari Ave. Yuma, AZ 85365
  Phone (928) 941-1660      Fax (928) 342-9103

  Mailing Address:11279 S. Glenwood Ave, Box 11114, Yuma, AZ 85367
  Renewable Energy Products for Home, Business and Recreational Vehicles
  powered by STARLIGHTT

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