warranty issues [RE-wrenches]

[Doug Pratt]

Hi Jay,

It's my understanding, based on what I heard from the CSI and PG&E folks at
one of PG&E's all-day intro classes back in March, that CSI is ONLY looking
for warranties on modules and inverters. Not on racking. Definitely not on
roof leaks, not on batteries. There were a lot of sharp questions from
installers about warranties. The CSI folks made it very clear that they're
only expecting to see 10 year warranties on products that the manufacturer
is willing to stick a 10-year warranty onto.

This point DOES need much better clarification in the CSI literature! And
until I see it clearly spelled out I wouldn't bet my life (or business) on
it. Joel's idea of clearly spelling out exactly what you DO and do NOT
warranty is excellent protection in the meanwhile.

Doug Pratt


-----Original Message-----
From: Jay Peltz, Peltz Power [mailto:jay at asis.com] 
Sent: Saturday, June 09, 2007 5:33 PM
To: RE-wrenches at topica.com
Subject: Re: warranty issues [RE-wrenches]


HI Doug,

How do you handle (or recommend handling) the 10 yr warranty in  
dealing with batteries?
I'm talking the california CSI program.

As an aside.  I sure wonder how the meter folks who got their  
equipment required for systems to not be required  to have the 10 yr  
warranty??

thanks,
jay

peltz power


On Jun 9, 2007, at 12:31 PM, Doug Pratt wrote:

>
> Fellow Wrenches,
>  Good & bad inverters? Working for a major distributor I see a LOT of
> inverters go by, and our team in the tech department is usually the  
> first to
> know when there's a problem. I can honestly say there are damn few bad
> inverters anymore. Quality and reliability have improved remarkably  
> from
> just 5 years ago. SMA and Xantrex have had some startup problems,  
> but for
> the most part those are far behind us now. The most trouble-free,  
> reliable
> inverter brand out there now? From my experience I'd have to say  
> Fronius.
> It's probably no coincidence that they're the only manufacturer  
> offering a
> no-paperwork warranty process, and a flat $90 per call  
> reimbursement policy.
> (I've yet to see this policy used, but it's spelled out in the  
> warranty.)
> http://www3.fronius.com/worldwide/usa.solarelectronics/support/ 
> warranty_stat
> ement_usa_ig_012007.pdf
>
> The most popular inverters? SMA still comfortably owns that title.  
> And with
> their new generation of units that include a 4-string combiner and  
> DC disco
> switch, they're the best value out there now.
>
> Cheers,
> Doug Pratt
> DC Power Systems
>
>


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