Digest for RE-wrenches at topica.com, issue 2488 [RE-wrenches]

Thu Aug 16 08:08:13 PDT 2007

I would treat it as a future client and bill at normal rates. The future
upgrade would probably be yours.

Great Solar works, Inc.
www.solarwork.com
t - 970.626.5253
f - 970.626.4140
c - 970.206.4076

-----Original Message-----
From: RE-wrenches at topica.com [mailto:RE-wrenches at topica.com] 
Sent: Thursday, August 16, 2007 5:03 AM
To: RE-wrenches at topica.com
Subject: Digest for RE-wrenches at topica.com, issue 2488

-- Topica Digest --

	billing rate question
	By jay at asis.com

	System check-up in Kemmerer, WY
	By info at oasismontana.com

	Re: billing rate question
	By I2P at aol.com

	Re: billing rate question
	By econnect at snowcrest.net

	Re: billing rate question
	By wrmiller at charter.net

------------------------------------------------------------

Date: Wed, 15 Aug 2007 08:27:56 -0700
From: jay peltz <jay at asis.com>
Subject: billing rate question

Hi All,

Wondering what the common wisdom is for "fixing" a system.

Case in question.

A dual outback system not configured correctly, needed a lot of  
electrical tweeking.
Was installed professionally, nice job on the wiring, but didn't know  
what to do with the set up.
Installer of course doesn't know what to do and needs help, yet the  
owner is the one calling?

So how would you bill this out?

At your normal rate?
at double your normal rate?
OR?

Thanks in advance,
jay

peltz power

------------------------------

Date: Wed, 15 Aug 2007 13:37:46 -0600
From: "Chris Daum" <info at oasismontana.com>
Subject: System check-up in Kemmerer, WY

 Hey folks:

Is there anyone to check out a system near Kemerer, WY?  If so, please
contact me off list.

Chris Daum
Oasis Montana Inc.
406-777-4309 (0830 fax)
www.oasismontana.com

------------------------------

Date: Wed, 15 Aug 2007 15:40:48 EDT
From: I2P at aol.com
Subject: Re: billing rate question [RE-wrenches]

In a message dated 8/15/2007 8:53:46 AM Pacific Daylight Time, jay at asis.com 
writes:

At your normal rate?
at double your normal rate?
OR?

I'd charge the customer normal rate. I would charge the other installer 
double. (they should pay for their education)

Don

************************************** Get a sneak peek of the all-new AOL
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[Non-text portions of this message have been removed]

------------------------------

Date: Wed, 15 Aug 2007 16:26:05 -0700
From: Bob-O Schultze <econnect at snowcrest.net>
Subject: Re: billing rate question [RE-wrenches]

Hiya Jay,
Normal rate, but windshield to windshield plus mileage, lunch and  
anything else I would normally do. The call would have to be on a  
secondary basis to ALL your other work. The client would have to  
agree to that AND agree -in writing- that you make no present or  
future warranty of any kind including the success of your service  
call. I would strongly urge him/her to file a complaint with the CSLB  
for abandonment if the installer was licensed and/or file in small  
claims court to recoup your charges. I'd certainly ask that the  
client tell anyone and everyone that this installer guy is a flake  
and recommend you in the future.
If he/she balks at any of that, I'd walk away.
It's a damn tough call. On one hand, you'd like to help someone out  
of a bind. On the other, the last thing you want to do is encourage  
folks to buy from CheapAss Solar.com or an incompetent installer and  
expect you to bail them out. No profit in that.
Good Luck, Bob-O
On Aug 15, 2007, at 8:27 AM, Jay Peltz, Peltz Power wrote:

>
> Hi All,
>
> Wondering what the common wisdom is for "fixing" a system.
>
> Case in question.
>
> A dual outback system not configured correctly, needed a lot of  
> electrical tweeking.
> Was installed professionally, nice job on the wiring, but didn't  
> know what to do with the set up.
> Installer of course doesn't know what to do and needs help, yet the  
> owner is the one calling?
>
> So how would you bill this out?
>
> At your normal rate?
> at double your normal rate?
> OR?
>
> Thanks in advance,
> jay
>
> peltz power
>
>
> - - - -
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> To send a message: RE-wrenches at topica.com
>
> Archive of previous messages: http://lists.topica.com/lists/RE- 
> wrenches/read
>
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> wrenches/etiquette.php
>
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>
> Moderator: michael.welch at homepower.com
>

------------------------------

Date: Wed, 15 Aug 2007 19:12:50 -0700
From: William Miller <wrmiller at charter.net>
Subject: Re: billing rate question [RE-wrenches]

Jay:

Well, above all be professional.  If you provide service of PV systems, 
then schedule in the call at priority just below the customers that hired 
you for the original install.  If you don't provide service, then say no 
thanks.

It makes no sense to punish the client-- the mistake of hiring an 
unexperienced installer has been made, and they will soon realize the 
mistake once they experience your calm, experienced demeanor.  When the 
client learns your attributes, the client will never again call the 
original installer.  You can charge "retail" and the client will understand 
that it is worth every penny.  The client will pass on your name to the 
neighbors as the one to call.  Win-win.

William Miller

At 08:27 AM 8/15/2007, you wrote:

>Hi All,
>
>Wondering what the common wisdom is for "fixing" a system.
>
>Case in question.
>
>A dual outback system not configured correctly, needed a lot of
>electrical tweeking.
>Was installed professionally, nice job on the wiring, but didn't know
>what to do with the set up.
>Installer of course doesn't know what to do and needs help, yet the
>owner is the one calling?
>
>So how would you bill this out?
>
>At your normal rate?
>at double your normal rate?
>OR?
>
>Thanks in advance,
>jay
>
>peltz power
>
>
>- - - -
>Hosted by Home Power magazine
>
>To send a message: RE-wrenches at topica.com
>
>Archive of previous messages:
http://lists.topica.com/lists/RE-wrenches/read
>
>List rules & how to change your email address: 
>www.mrsharkey.com/wrenches/etiquette.php
>
>Check out participant bios: www.mrsharkey.com/wrenches/
>
>Moderator: michael.welch at homepower.com

------------------------------

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