Service Call Reimbursement [RE-wrenches]

Mark Edmunds mark.edmunds at xantrex.com
Wed Jan 4 12:23:32 PST 2006


Hi All,

Just to confirm - Xantrex does have an installer reimbursement program
for the GT series.  This is offered to Xantrex Certified Dealers.
Nothing new here.

Best Regards,

Mark Edmunds
Xantrex Technology Inc.

-----Original Message-----
From: John Berdner [mailto:jberdner at sma-america.com] 
Sent: Wednesday, January 04, 2006 11:37 AM
To: RE-wrenches at topica.com
Subject: Re: Service Call Reimbursement [RE-wrenches]


Allan / Wrenches:
 
IMHO, service call reimbursement is becoming the industry norm.
We have had such a policy in place for some time now for our Solar Pro
Club members, i.e. installers we have trained.
I believe Xantrex also offers a similar program but I do not know the
details.
I am unaware of any "module only" suppliers who offer such a service.
 
If anyone has further questions about our programs please feel free to
contact me offline.
 
Best Regards,
 
John Berdner


>>> allan at positiveenergysolar.com 1/4/2006 07:15:26 AM >>>


The story is that Fronius is promoting a new policy of an automatic
service call reimbursement of $90 for "qualified field issues". They
also are increasing the warranty period and a few other issues, but for
me it's the service call issue that has attracted my attention. I have
hollered from my soapbox from time to time about the need for we
Wrenches to demand this from all of our manufacturers. So when one of
them announces it as policy, I say YES! We have already used or designed
in a few Fronius (Fronia?), so this will help tilt our design preference
further in their direction.

Let's keep this discussion going. I made the mistake of posting the rant
below during Quiet Week between holidays, and only saw a couple of posts
in response. I hope I'm not the only Wrench with this opinion. If I am,
maybe I'll shaddup about it.

Allan at Positive Energy


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