phone scam questions [RE-wrenches]

[Bob-O Schultze, Electron Connection]

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Kurt,
I hate to say this amigo, but be prepared to get screwed.
This is just about what happened to Kathleen and I a couple of years 
back. The CC company put the money in, took it out, put it back in, 
and then took it out again. Bad enough, but it gets worse. They are 
going to hit you with a charge back fee both times. How badly does 
THAT suck? As the merchant (and not swiping) you are always on the 
hook. The law protects the consumer and the banks protect each other.
Good Luck, Bob-O

>We have had legitimate purchases from customers in Kazastan (sp?), Mexico,
>and Japan - all by insisting on a transfer into a dedicated bank account. We
>always receive the money first before shipping, and pull it out of the
>account as soon as it arrives, just in case.
>
>That said, we may hay fallen victim to a domestic scammer. My merchant
>account provider and the credit card holder's bank are duking it out as to
>whether it's a legitimate charge and wether we're liable. This is my first
>chargeback ever. The money was immediately pulled out of my account as soon
>as the cardholder said he never authorized the purchase. BTW - know one
>calls to say they yanked the $$, you get a notice in the mail, and it was
>especially unpleasant since it took the cardholder 7 weeks to challenge it
>and I risked bouncing a few checks as a result. Once we provided the invoice
>and proof of delivery, my provider returned the money to my account. But its
>not over yet. We verified the card was not reported as stolen and the name
>and address was correct with the holder's bank before the sale. But this was
>a phone order and you can't be 100% protected I now know as a business
>without the card physically swiped. I'm going to feel like a real idiot if
>we end up losing the $$$$$.......
>
>Vermont Solar Engineering
>Kirk Herander


-- 
"There is little evidence that the American economy, which grew more 
than 4 percent in 1999 and surged forward at an even faster pace in 
the second half of the year, is slowing appreciably." Alan Greenspan, 
Feb 2000, just before the stock market and the economy tanked.

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