SW firmware upgrade flourescent flicker [RE-wrenches]

[Jeffery Wolfe, Global Resource Options]

What versions of the SW software did he have before the upgrade, and
what version is it now?

Jeff Wolfe
 

-----Original Message-----
From: William Korthof [mailto:wkorthof at earthlink.net] 
Sent: Friday, February 20, 2004 12:20 AM
To: RE-wrenches at topica.com; RE-wrenches at topica.com
Subject: Re: SW firmware upgrade flourescent flicker [RE-wrenches]

Yes, I've seen the same result. "upgrade" is definitely a misnomer.

/wk

At 05:45 PM 2/19/04 -0800, Jerry Caldwell wrote:
>Wrenches,
>
>I have a customer who had his pre-GTI Trace SW inverters retrofitted 
>with the new anti-islanding software.  He claims that ever since the 
>upgrade his flourescent lights powered by the backed up loads panel 
>have a flicker that pulses about once every second.  Sometimes the 
>flicker is worse than other times.
>
>Since the anti-islanding software is supposed to disconnect and 
>reconnect to the grid once per second, I can't help but wonder if my 
>customer isn't justified by blaming the software upgrade.
>
>Has anyone had or heard of similar experiences?  And better yet, does 
>anyone have ideas to solve this problem?  I want to keep this customer 
>relationship in good standing.
>
>Jerry Caldwell
>Light Energy Systems
>510-205-2798
>
>__________________________________
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