SW firmware upgrade flourescent flicker [RE-wrenches]

[William Korthof]

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Yes, I've seen the same result. "upgrade" is definitely a misnomer.

/wk

At 05:45 PM 2/19/04 -0800, Jerry Caldwell wrote:
>Wrenches,
>
>I have a customer who had his pre-GTI Trace SW
>inverters retrofitted with the new anti-islanding
>software.  He claims that ever since the upgrade his
>flourescent lights powered by the backed up loads
>panel have a flicker that pulses about once every
>second.  Sometimes the flicker is worse than other
>times.
>
>Since the anti-islanding software is supposed to
>disconnect and reconnect to the grid once per second,
>I can't help but wonder if my customer isn't justified
>by blaming the software upgrade.
>
>Has anyone had or heard of similar experiences?  And
>better yet, does anyone have ideas to solve this
>problem?  I want to keep this customer relationship in
>good standing.
>
>Jerry Caldwell
>Light Energy Systems
>510-205-2798
>
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