Is the SW being discontinued? [RE-wrenches]

[Roy Dyngen]

Hi Dan,
 I looked into your issues and I concur that we need to update our
documentation.  Things are constantly in flux as we update our products and
some documentation issues are inevitable.  We don't promise to be
perfect...but we will be responsive.

In the future, please contact me by email or phone with any system
installation issues you may have.  This is an offer I have made in previous
posts to all wrenches on this list.

Please remember, Xantrex is made up of folks (like me) who care about what
they do.  Let's keep it constructive...we are here to help.

Thanks,

Roy Dyngen
Xantrex Technology Inc.
800-282-8776 ext.2225

-----Original Message-----
From: Dan Whigham, SC Solar [mailto:DWhigham at scsolar.com] 
Sent: Tuesday, November 11, 2003 6:57 AM
To: RE-wrenches at topica.com
Subject: Re: Is the SW being discontinued? [RE-wrenches]

"It's amazing to me that Xantrex can start shipping an  inverter with a
different case design and not have conduit boxes,
> GTI, etc, ready at the same time. Don't they know how these things go
into a SYSTEM?"

I concur with that statement. For those of yall who may purchase a single
power panel :
We just installed a single PP4024 with a GTI.
No wiring diagram is available for the single PP configuration in the GTI
manual, the PP manual or for any manual (recently printed) just in case
someone tries to look for it.
Called Xantrex for technical assistance and was given incorrect wiring
directions, this was eventually corrected.
Called about the additional bus bar, listed only in the manual, for the
PVGFP unit, and it was like pulling teeth to get one...by
the way the part number has changed. We will have great reservation about
using the Xantrex  product line for grid tie installations in the future.

 Products with no instructions, parts needed with no way to order
them...what will they think of next.

Best Regards,

Dan Whigham
SC Solar
www.scsolar.com
803-802-5522


----- Original Message ----- 
From: "Bob-O Schultze, Electron Connection" <econnect at snowcrest.net>
To: <RE-wrenches at topica.com>
Sent: Monday, November 10, 2003 3:32 PM
Subject: Re: Is the SW being discontinued? [RE-wrenches]


> Kirk,
> I understand that the GTI, etc, needed for the SWPlus will be ready
> 1st quarter 2004 or possibly by December 2003. But ya know how that
> goes... It's amazing to me that Xantrex can start shipping an
> inverter with a different case design and not have conduit boxes,
> GTI, etc, ready at the same time. Don't they know how these things go
> into a SYSTEM? Jeeez...somebody tell them to hire a Wrench, will ya?
> Bob-O
>
> >No Beef. I have ongoing demand for net-metered systems with batteries.
Only
> >the SW series can do it now. If it goes away, and the SW-plus can't be
used
> >for net-metering, then what are we going to use? And Chris F., when is
> >Outback approval for net metering going to happen?
> >
> >Kirk
>
> -- 
> Bob-O Schultze, Electron Connection
> PO Box 203, Hornbrook, CA 96044
> 800.945.7587 or 530.475.3402
> fax 530-475-3401
> www.electronconnection.com
>
> - - - -
> To send a message: RE-wrenches at topica.com
>
> Archive of previous messages: http://www.topica.com/lists/RE-wrenches/
>
> List rules & etiquette: http://www.mrsharkey.com/wrenches/etiquete.htm
>
> Check out participant bios: www.mrsharkey.com/wrenches/index.html
>
> Hosted by Home Power magazine
>
> Moderator: michael.welch at homepower.com
>

- - - -
To send a message: RE-wrenches at topica.com

Archive of previous messages: http://www.topica.com/lists/RE-wrenches/

List rules & etiquette: http://www.mrsharkey.com/wrenches/etiquete.htm

Check out participant bios: www.mrsharkey.com/wrenches/index.html

Hosted by Home Power magazine

Moderator: michael.welch at homepower.com

- - - -
To send a message: RE-wrenches at topica.com

Archive of previous messages: http://www.topica.com/lists/RE-wrenches/

List rules & etiquette: http://www.mrsharkey.com/wrenches/etiquete.htm

Check out participant bios: www.mrsharkey.com/wrenches/index.html

Hosted by Home Power magazine

Moderator: michael.welch at homepower.com
--^----------------------------------------------------------------
This email was sent to: michael.welch at homepower.com

EASY UNSUBSCRIBE click here: http://topica.com/u/?bz8Qcs.bz9JC9.bWljaGFl
Or send an email to: RE-wrenches-unsubscribe at topica.com

TOPICA - Start your own email discussion group. FREE!
http://www.topica.com/partner/tag02/create/index2.html
--^----------------------------------------------------------------