Sunny Boy Stats "final" [RE-wrenches]

[Jeff Oldham]

Jeff,

I counted every call back, DOA and reship. In other words "failures", it does not matter how small or trivial to me, if I'm going back to the job to deal with it and it was not caused by UPS, the client or acts of the Goddess then it is an equipment failure. I would consider a broken LED a failure unless it fixed itself! Even if the number is half of what this group came up with it is still too high in my book and triple that of the company line. I was really just trying to see if our experience was unique or not, it turns out it is not.

-jeff


>From the Solar, Wind and Hydro powered office of Jeff Oldham

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