Installation details [RE-wrenches]

[Graham Owen]

Dear Jeff Wolfe,

I know that I am not “perfect and all knowing”, what keeps my 
installation business successful is the fact that I do the sales as well 
as the physical installation.  For me it has become common to present a 
viable PV proposal to a homeowner, who responds by saying that another 
company has proposed a system twice as large.  I always get on the roof 
with a pathfinder and tape measure while some so called solar salesmen 
walk around the home looking up at the ceilings making guestimates of 
what will fit.  All I can imagine is that they get paid on percentage 
commission and care more about their wallet than the customers. 

The most valuable three days of my PV career were spent at the Endecon 
PV training course presented by Bill Brooks.  I wish it could somehow 
become mandatory for anyone selling grid-tied solar in California to 
learn the technology instead of focusing on how to find fault with 
potential customers reasoning and closing the deal.

Graham Owen

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