GTI Clarification [RE-wrenches]

[Allan Sindelar]

We're one of the dealers whom Pagan has contacted about this. She has done a
good job of keeping us informed, working proactively to minimize our hassle.
IMHO she's doing a good job.
Allan at Pos Energy

----- Original Message -----
From: "Pagan MacKay" <pagan.mackay at xantrex.com>
To: <RE-wrenches at topica.com>

> Wrenches,
>
> To clarify - THERE HAS NOT BEEN A RECALL and I'm going to run through a
> little history to ensure everyone has a good understanding of the
> background.
>
> When we shipped the first GTIs to our WIP customers some of them
> reported strange operation of some loads e.g. lights flickering.
>
> We sent techs and engineers to investigate homes that reported the
> problem, stopped shipping GTIs, and reported the delay to WIP homeowners
> and distributors. We identified the issue, developed a fix and began
> shipping GTIs again. Our first priority was to ensure WIP customers
> received updated GTIs and then we shippedorders for distribution
> partners.
>
> As we began shipments we receive isolated reports of noisy GTIs from WIP
> customers and sent teams to investigate.  We isolated the problem to a
> batch of inductors from one supplier that somewhat delaminated after
> several high power cycles.
>
> Since we had just began shipping GTIs to distributors and wished to
> avoid having more noisy GTIs in the field we arranged to get all GTI
> stock back to check each inductor. We replaced all inductors that came
> from the unacceptable supplier and we no longer purchase inductors from
> that supplier. We also added an updated mounting configuration which
> ensures that GTI noise at all power levels is below the ambient "humm"
> of the SW.
>
> Only WIP customers are potentially effected by the noisy inductors and
> we think we know all the systems/units that could be effected and we are
> contacting dealers/homeowners proactively.
>
> We are committed to working closely with any installer/homeowner who
> believes they have one of the effected transformers. Please contact your
> assigned Xantrex WIP representative or call tech support.
>
> Happy long weekend to all of you.
>
> Best,
>
> Pagan
>

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