Explorer Gas Fridges [RE-wrenches]

[Jeffrey Wolfe, Global Resources]

We had a customer buy an Explorer gas range, nice stainless steel unit.
Fortunately, it was direct from customer to Explorer. The unit did not work
correctly, after extensive time getting it hooked up. Was sent for natural
gas although ordered for Propane. Conversion in the field was NOT simple.
Finally they ended up shipping an entire new unit, but the customer was out
several hundred dollars of installation and service costs, all
non-reimbursed.

We also sold one small Explorer fridge, and as you say, the packaging was
"funky", as in the wrong model number and manual for what was in the box!

We are no longer selling anything from Explorer. Possibly the worst customer
service we've run into.

Jeff

-----Original Message-----
From: Allan Sindelar, Positive Energy, Inc.
[mailto:allan at positiveenergysolar.com]
Sent: Monday, August 12, 2002 7:27 PM
To: New wrenches posting
Subject: Explorer Gas Fridges [RE-wrenches]


Wrenches,
For another customer, please, what level of satisfaction have you had with
Explorer appliances, especially their small gas fridges? We have sold maybe
three or four units of different sizes over the years, and none have
developed problems over time, once the funky packaging and shipping was
dealt with. But the reviews I have heard have been mixed. Others'
experiences, please? And has anyone used their gas range, space heaters, or
washer?
Thanks!
Allan at Positive Energy

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