DC250 problems [RE-wrenches]

[Joel Davidson]

We also received a DC250 this week that the corner packing was inadequate and
had turned to dust in shipping, the unit rattled around in the carton and was
damaged, and parts were loose. I know Zantrex people are reading these posts so
listen up. One of the most important people at your factory are the packers. The
packers are the last people to handle your products before they are received by
the customer. Train your packers. Learn and practice Total Quality Control
throughout your operation.

"David Palumbo, Independent Power & Light" wrote:

> Warning on the quality of Zantrex DC250's. We have received two DC250's with
> missing breaker knockouts on the front cover (they are so weak that they did
> not survive transport). Also one box had the lever on the Heinemann breaker
> broken off.
> Looking at these problems it is obvious what the problems are. The front
> cover knockouts are no longer made with the same care as before, in the past
> you really had to intentionally knock out the two pieces in order to install
> a second breaker. And the breakers are no longer packaged in the rugged
> cardboard protector, they are simply wrapped in some lightweight bubble wrap
> and left loose to rattle around during shipping.
>
> It is obvious that quality control has slipped (C40 knockout problem, the
> two I have outlined above, and the E-Meter situation too).
>
> Dave
>
> - - - -
> To send a message: RE-wrenches at topica.com
>
> Archive of previous messages: http://www.topica.com/lists/RE-wrenches/
>
> List rules & etiquette: http://www.mrsharkey.com/wrenches/etiquete.htm
>
> Check out participant bios: www.mrsharkey.com/wrenches/index.html
>
> Hosted by Home Power magazine
>
> Moderator: michael.welch at homepower.com
>

- - - -
To send a message: RE-wrenches at topica.com

Archive of previous messages: http://www.topica.com/lists/RE-wrenches/

List rules & etiquette: http://www.mrsharkey.com/wrenches/etiquete.htm

Check out participant bios: www.mrsharkey.com/wrenches/index.html

Hosted by Home Power magazine

Moderator: michael.welch at homepower.com

==^================================================================
EASY UNSUBSCRIBE click here: http://topica.com/u/?bz8Qcs.bz9JC9
Or send an email To: RE-wrenches-unsubscribe at topica.com
This email was sent to: michael.welch at homepower.com

T O P I C A -- Register now to manage your mail!
http://www.topica.com/partner/tag02/register
==^================================================================