ST inverters [RE-wrenches]

[Steve Bell]

Hi Bob-O,
I completely agree with you about the reality of the situation. That is why
I try to make it clear to any of our dealers who ask for my input, that any
newly released component, especially complex equipment like inverters,  has
not proven itself in the field of "real-life" and there may be unforeseen
problems.

Obviously, we all hope the manufactures thoroughly field test their new
products before they release them. That is not always the case. When there
are problems with a new piece of equipment, the end-user and dealer are the
most directly impacted. It also takes up a lot of the distributor's time
trying to help define and cure the problems. Unfortunately it is a far from
a perfect world. With new products, all we can do is go into it with eyes
wide open; researching what we can about  the product and understanding that
the product is unproven. When problems do arise, we all try to get it fixed
as quickly and fairly as possible.

Steve Bell
SunWize Technologies
sebpv at stelle.net



----- Original Message -----
From: "Bob-O Schultze, Electron Connection" <econnect at snowcrest.net>

Subject: Re: ST inverters [RE-wrenches]


> Steve, ETAL,
> Thanks Steve, for sharing your conversations with Trace. It's easy
> for a manufacturer or distributor to say install it now and we'll fix
> it later. Unfortunately, even if that is completely true, it's at the
> Wrench level that the rubber meets the road-literally. It's an extra
> service call for us and who pays for our time and mileage? Trace? Not
> yet anyway. The distributor? Not bloody likely. The customer? Hardly
> fair, is it? And that leaves......
>
>
> Bob-O


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