Trace problems??? [RE-wrenches]

[jay peltz]

Dear Trace,

I also feel how Carl does. And I think his letter here is clear and to the point.  Pagan please let us know how to work with Trace if
somehow we are doing it wrong?

sincerely,

jay

carl reuter wrote:

> Wrenches: Trace acts like they are open to our suggestions and yet
> the attitude I received on the phone ,in the face of a genuine
> problem that we just happen to be fortunate enough to alert each
> other about,completely smacked of disregard for our feedback.This
> tech insinuated that installer error could have played a part in the
> failures and did go to lengths trying to convince me that the whole
> thing was wild rumors concocted by mudslingers and people jealous of
> Trace and then when he found out I was one of the wrenches,let out a
> few more minor grumbles about us and proceeded to ask me if their was
> anything else I needed besides calling to bitch about their products.
> I stayed as diplomatic as possible since I did have some tech
> questions, but the sentiment towards our feedback seemed anything but
> welcome.I remember the problems they had with the wimpy contacts in
> the old C30s never surviving more than 23 amps at 24 volts, but all
> the techs would lie and say they hadnt had that problem or some other
> convenient smokescreen,new product but same old caca.We all want
> their stuff to work and we're happy to sell it if it does, and if it
> doesn't, we're not bashing it,we just want accountability.Carl Reuter
>



- - - - - - -
To send a message:
 RE-wrenches at topica.com

The archive of previous messages: 
 http://www.topica.com/lists/RE-wrenches/

List rules & etiquette:
 http://www.mrsharkey.com/wrenches/etiquete.htm

To unsubscribe send a message to: 
 RE-wrenches-unsubscribe at topica.com

To check out the other RE-Wrench participants:
 www.mrsharkey.com/wrenches/index.html

Hosted by Home Power magazine: 
 www.homepower.com

For info contact list moderator by email:
 michael.welch at homepower.com

____________________________________________________________
T O P I C A  -- Learn More. Surf Less. 
Newsletters, Tips and Discussions on Topics You Choose.
http://www.topica.com/partner/tag01