Trace wish list...Add an Item [RE-wrenches]

[Jim Hartley]

I don't think this has been covered. I'd like to have made available 
from Trace [and other mfrs] a field installation informational kit.  
This would include CURRENT copies of all those installation manuals
and service notes for product we expect to promote, sell and install.  
The idea would be to request such a thing and be added to some 
registered recipient list.  Maybe they have to charge some nominal fee 
for that sort of thing but that would be cheaper for me than to waste a 
lot of my time sitting around printing out all this stuff from download 
and then collating it all in some sensible fashion.  I don't have a lot 
of time for secretarial activity.  I don't make money that way.  
Anything that forces me to do too much work making no money is something 
I'm going to question rather soon.

In addition to this official "subscription" service we'd get any 
pertinent updates on new things as they emerge.  Further, this 
"subscription service" would include information on any known "bugs" and 
how to rectify these based on field experience.  Finally, of course, 
provide emergency contact info for those occasions when you are really 
stumped.  I suspect all these various considerations exist now to some 
degree but they should be very neatly wrapped up in some coherent 
"service package" that one can keep on file for consultation plus CARRY 
AROUND if need be.

I know you can download the manuals from their webpage but that's a pain 
and time consuming.  It's also expensive when you consider how much 
printer paper and ink you go through.  Unless you have sold the product 
before, you may not have the factory installation documents to read 
prior to the fact.  I like to read about what I'm supposed to be doing 
first, well in advance of when the actual work happens, even before the 
unit shows up. Am I beating  a dog that's been beaten to death already 
here?  If so, my apologies.  But I just can't rationalize spending a lot 
of my time gratis solving peculiar and irksome problems that should have 
been seen at the factory level.

Is such a "package" available? If so, how does one get it?  If not, why 
not?  If maybe, how soon?  I know automobile dealerships have such a 
thing for their service purposes.  That seems to work better for them 
than calling on the next dealer down the road to see what he may 
possibly know about some problem or other.


Jim Hartley
http://www.homestead-specialties.com
Business Email: JamesHartley at homestead-specialties.com
Direct Email: grail at inil.com

- - - - - - -
To send a message:
 RE-wrenches at topica.com

The archive of previous messages: 
 http://www.topica.com/lists/RE-wrenches/

To unsubscribe send a message to: 
 RE-wrenches-unsubscribe at topica.com

To check out the other RE-Wrench participants:
 www.mrsharkey.com/wrenches/index.html

Hosted by Home Power magazine: 
 www.homepower.com

For info contact list moderator by email:
 michael.welch at homepower.com

____________________________________________________________
T O P I C A  -- Learn More. Surf Less. 
Newsletters, Tips and Discussions on Topics You Choose.
http://www.topica.com/partner/tag01