SW software [RE-wrenches]

[William Miller]

Kids:

This just in:


>From: Dean Van Vleet <DVanVleet at traceengineering.com>
>To: William Miller <wrmiller at slonet.org>
>Subject: RE: SW software
>Date: Tue, 23 Jan 2001 18:28:37 -0800
>
>We talked a few times in September and October of 1999 in regards to the
>generator exercise problem that the SW inverters have with 4.01 software.
>Last month the 4.1 software, which has this problem corrected, went into
>production and has not had any problems with it.
>
>I will send you a software set for the customer that was wanting to use the
>generator exercise feature.  For those who want software just because they
>might want the inverter signaling the generator for exercising or because
>they have heard of a problem with the software, we can not send them
>software free for those reasons.
>
>If you have the serial numbers, we can verify which software to send but
>more importantly to have traceability of who has which revision of software
>in the event of software problems being discovered.
>
>To be honest, few people have interest in the inverter signaling the
>generator for a 10 minute run time once a week, month, or whatever.  Most
>generator mechanics will tell you "on-site" maintenance is required and to
>check the generator before starting it after it has been sitting for a
>period of time.  I have heard from people that have had their generators
>ruined when an SW inverter sent a signal for the generator to run because
>they were not using a fully automatic controlled generators.  Even when the
>generator has these safety features there is nothing to prevent critters
>from making nests in and around the generator.  Mice, birds, rats, snakes,
>bees and other things have been found in generators that a SW was sending a
>run signal to but failed to start.  
>
>Be sure you have your bases covered if you tell a customer that the inverter
>will exercise the generator on a timed period.  If the generator gets
>damaged by any means, including the lack of maintenance, sends the starter
>drive into a running flywheel, etc, Trace (Xantrex) has no responsibility
>for what happens.  I have had to tell this to several customer trying to
>claim the inverter was at fault for running the generator when the oil was
>low or kept it running when a radiator hose breaks.  Basically all the
>inverter can do is to tell the generator run or not to run.
>
>Let me know which model software you were needing and I will get it on the
>way to you.
>
>Thanks, Dean Van Vleet
>
>
>
>
>> -----Original Message-----
>> From:	William Miller [SMTP:wrmiller at slonet.org]
>> Sent:	Monday, April 17, 2000 1:59 PM
>> To:	Dean Van Vleet
>> Subject:	Re: SW software
>> 
>> Dean:
>> 
>> I now have three clients that have generators that have had or will have
>> exercise problems.  The exercise problems are still a real issue and need
>> to be resolved ASAP.
>> 
>> I don't have serial numbers and they would be difficult to obtain due to
>> the remoteness of their locations but one is using SW 4048 inverters, one
>> is using SW4024 inverters and one is using SW2512 inverters.
>> 
>> I hope this information is adequate.
>> 
>> William Miller
>> 
>> 
>> 
>> At 11:31 AM 3/31/00 -0800, you wrote:
>> >William, If my notes were right, you had a customer who was wanting to
>> use
>> >the generator exercise feature on a SW inverter.  But all I have is your
>> >name and phone number written down.
>> >
>> >We are trying to keep a better record of who was in need of software and
>> for
>> >which inverter it is to be installed in.  Could you send me the details
>> on
>> >the customer name and address, with model and SN so that I can add this
>> to a
>> >database that each of the product support technician here at Trace can
>> see
>> >for who is need of anything.
>> >
>> >As far as the progress on the new software, it is still under test and I
>> >have not been given a date yet of availability.
>> >
>> >I will let you know when it is completed.
>> >
>> >Thanks, Dean Van Vleet
>> >
>> >
>> >
>> >
>> 
>> __________________________________________________________________
>> William Miller
>> SLO Communications: Communications and Power Systems Consulting
>> Chief Engineer, KCBX: NPR and PRI for San Luis Obispo and Santa Barbara
>> PO Box 50, Santa Margarita, CA 93453
>> Voice :805-438-5600		Fax: 805-438-4607	VMail: 805-546-4875
>> email: wrmiller at slonet.org
>> License No. C-10-773985
>> _____________________________________________________________
>> Compatibility:
>> Word processor: WP7, Word 7
>> Spreadsheet: Quatro Pro 7, Excel 5
>> CAD: Microstation 95, DXF, Autocad V12 DWG, Visio 4.1T
>> _____________________________________________________________
>> "I stand by all the misstatements that I've made." Dan Quayle
>> __________________________________________________________________
>
>

__________________________________________________________________
William Miller
SLO Communications: Communications and Power Systems Consulting
Chief Engineer, KCBX: NPR and PRI for San Luis Obispo and Santa Barbara
PO Box 50, Santa Margarita, CA 93453
Voice :805-438-5600		Fax: 805-438-4607	VMail: 805-546-4875
email: wrmiller at slonet.org
License No. C-10-773985
_____________________________________________________________
Compatibility:
Word processor: WP7, Word 7
Spreadsheet: Quatro Pro 7, Excel 5
CAD: Microstation 95, DXF, Autocad V12 DWG, Visio 4.1T
_____________________________________________________________
"I stand by all the misstatements that I've made." Dan Quayle
__________________________________________________________________

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